How does it work?
For each completed order paid through online payment (credit/debit card), a percentage of the total amount equivalent to 11% will be automatically deducted for service fee.
However, if the payment was through in-store payments like cash, Line Pay, Google Pay, WAON, Rakuten Edy and other available in-store options accepted in the store, the service fee will be added to your account as balance.
| Example: A buyer placed an order in your store and chooses to pay via Google Pay (In-store payment). See image for reference. As the payment is made outside of the application, the service fee for the completed order is added to your account balance.
|
Currently, all sellers can take advantage using all premium features, free of use, as a way of helping sellers during these difficult times.
One of the advantages of Premium plan is the minimal percentage of the service fee which is equivalent to 11% only of the total amount of every successful order.
If you have any concerns regarding your balance, please do not hesitate to get in touch with our team by submitting a ticket through our Help & Support page. One of our team members will review your concern and get in touch with you as soon as they can.
Related Articles:
- How to view order details?
- How to view balance transaction history?
- How to pay my account balance?
- Payment and Payout Method FAQ